Why Us
Small enough to care,
big enough to cope.
Testimonial
Why Enfield Tubes?
At Enfield Tubes we pride ourselves on our long-term customer relationships.
Our Customer Service Charter focuses our entire company on the customers’ definition of good service. We support the customers’ buying processes, not our own structures or administrative procedures. We empower our employees to take decisions and use their initiative in order to make it easy for the customer to do business with us.
No one offers more help
Added to the reliability of our products, we provide an equally reliable service. As an Enfield Tubes customer, you’ll have access to our in-house technical support. Our team are experienced and highly trained, we continuously test your satisfaction and act on your feedback. No one offers more help.
Local expertise
If you need to speak to our team, we are always happy to help. We can offer advice in a number of languages from native speakers, all based at our manufacturing location in the UK, on the edge of the Lake District National Park.
Added Value
Adding value to process efficiencies we are able to maintain high levels of operational flexibility to accommodate demand changes as required and respond to our customer’s urgent requirements.
Highly skilled and with a fully resourced toolroom for the in-house maintenance of the weld rolls, a critical component of production, our engineering team work well in advance of the master production schedule. Combined with actionable TPM and SPC data we’re able to manage machine uptime and maintain processes within strict limits to deliver high quality, high throughput and yield.
Delivered to request
We are a customer service business and target ourselves to deliver your order in full and on time, delivered to request. While we could show near perfect rates of delivery to promise, we are more concerned with the delivery date the customer requests and work hard to achieve this as our target.
Tried and Trusted
Whether solder coated brass, Cuprobraze or aluminium tubes, our products are engineered for durability and reliability. We further support the market with a quick response, customer assistance, information sharing and zero defects. We put hard values, even on the soft measures with a well-defined Customer Service Charter that is rigorously measured.
As a leading manufacturer in the production and supply of heat exchanger tubes, we pride ourselves on our service and delivery capability, supporting customers worldwide with the full range of quality High Frequency, seam welded tubes.
Contact us today to see how Enfield Tubes will respond to the requirements of your production while offering long-term durability and reliability.
